**Job Location :** United States : Aurora : Illinois
**Role Value Proposition:**
Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. This role, for a Manager - Medical Services, will provide professional medical, technical, and consulting advice, information, and recommendations to in support of claims evaluation, investigation and assessment for various claims-related departments. Provide subject-matter specific guidance and expertise.
+ Determines training needs and best method for addressing them. Determines training content and may deliver training.
+ Manages the quality assurance program, including the development of accurate and comprehensive reporting/documentation, assists with resolution of escalated claim issues including state insurance complaints and presidential complaints.
+ Manages staff performing analyses, may update documentation/policies/manuals to reflect trends identified via analyses.
+ Performs other duties as assigned or required.
**Essential Business Experience and Technical Skills:**
+ Bachelor's degree
+ 8+ yrs. related experience
+ Licensure in Nursing, Social work or Rehabilitation
+ Advanced clinical degree
+ 10+ yrs. related experience
+ Extensive knowledge of medical conditions, symptoms, and terminology.
+ Proficient knowledge of computer systems.
+ Advanced written/verbal communication.
+ Advanced relationship building and management.
+ Strong customer satisfaction focus.
**\"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.\"**
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**
Requisition #: 107413 Associated topics: ascp, medical laboratory science, mlt, sample collection, scientist, services, surgical technologist, technician ii, technician iv, testing
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.